Resources
AI platform for retail and e-commerce
An internal AI workspace where the team consults knowledge, works with agents and prepares tasks. External channel connections are scoped per project.
Work starts in the team workspace
An internal AI workspace where the team consults knowledge, works with agents and prepares tasks. External channel connections are scoped per project.
The team prepares a return case in the workspace, consulting policies and order information.
A structured case for the service team, with the relevant policy and order context.
Company knowledge as the starting point
The team consults authorised sources, prepares a proposal with agents and reviews the result before acting.
Approved product and policy knowledge
Order system / custom API, subject to validation
From internal work to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Connections mentioned need assessment: access, available APIs and permitted actions define scope. Universal compatibility or instant activation is not implied.
People retain decision-making responsibility
Refunds, order changes and stock updates require validated integrations and business authorization.
A person decides on refunds and confirms any action.
Scope and evaluate a pilot project
Review handling time, completeness of the case and the need for human correction.
The platform is the team workspace. This application is an example to configure: sources, agents, integrations and responsibilities are agreed before activation.
Why choose this solution
- The internal place to work with people, knowledge and agents.
- The team consults authorised sources, prepares a proposal with agents and reviews the result before acting.
- When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Knowledge base
APIFrequently asked questions
Is it only for answering customers?
No. The starting point is internal work: consulting knowledge, preparing tasks and working with agents. Connecting to customers and external channels is an extension where useful and supported.
Is this a ready-to-activate solution?
The platform is the team workspace. This application is an example to configure: sources, agents, integrations and responsibilities are agreed before activation.
The workspace, applied to your work.
Explore how people, knowledge and agents can work in one platform. Assess supported connections for your team.
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