Question 1

AgenVIO is a software or a service?

Accepted Answer

AgenVIO is a SaaS platform for creating and managing conversational AI agents. You can create AI agents for customer support, sales, internal assistance, with customizable knowledge base and integrations with your business systems.

Question 2

How long does it take to get started?

Accepted Answer

You can start immediately with the free trial. Basic setup of an AI agent takes a few minutes. For advanced setups with knowledge base and integrations, it takes a few hours or days depending on complexity.

Question 3

Do I need to change the software I already use?

Accepted Answer

No. In many cases we integrate with CRM, email, helpdesk and tools already in use. If needed, we suggest alternatives only when it brings concrete benefits.

Question 4

Can the AI agent respond with a tone consistent with the brand?

Accepted Answer

Yes. We configure tone control and response guidelines. We also provide fallback and handoff to operator when necessary.

Question 5

How do you handle privacy of business data?

Accepted Answer

We implement solutions with controlled access, data minimization, logging and secure integrations. Data and documents remain the property of the client and are processed according to GDPR and agreed policies.

Question 6

Is it possible to integrate WhatsApp, email and PDF in a single workflow?

Accepted Answer

Yes. AgenVIO supports integrations with email, WhatsApp, forms and other channels. AI agents can process unstructured inputs and integrate them with your business systems via API.

Question 7

Are contact data saved automatically?

Accepted Answer

No. Data (name, email, company, etc.) is extracted from the conversation but saved only after the user's explicit consent via the in-chat buttons (Accept/Decline).

Question 8

Do you offer voice assistants (Voice AI)?

Accepted Answer

Yes. We can implement voice assistants for support, sales and education with analytics on intents and outcomes.

Question 9

What does the Business plan include?

Accepted Answer

The Business plan includes unlimited AI agents, advanced knowledge base, unlimited conversations, complete API integrations, priority support and access to all platform features.

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