Privacy Policy
Last updated: March 10, 2025
Data Controller
The data controller is Syncronika Srl a socio unico, with registered office at Bastioni di Porta Nuova, 21 - 20121 Milan, Italy, VAT No. IT018026850380, operating under the brand AgenVIO. For any request regarding the processing of personal data, you can contact the controller at: [email protected] or at the PEC address: [email protected]
Types of data processed
The personal data processed includes:
- Contact data: name, surname, email, phone number, company
- Navigation data: IP address, browser type, pages visited, visit duration
- Data sent via forms: information voluntarily provided through contact forms
- Cookies and similar technologies: for site functionality and statistical purposes
We do not deliberately process special categories of personal data (e.g. health, political or religious opinions, racial or ethnic origin) except where voluntarily provided by the user in conversations or forms. In that case, processing is based on the data subject's explicit consent or another basis under Article 9 of Regulation (EU) 2016/679.
- Contact data: name, surname, email, phone number, company
- Navigation data: IP address, browser type, pages visited, visit duration
- Data sent via forms: information voluntarily provided through contact forms
- Cookies and similar technologies: for site functionality and statistical purposes
We do not deliberately process special categories of personal data (e.g. health, political or religious opinions, racial or ethnic origin) except where voluntarily provided by the user in conversations or forms. In that case, processing is based on the data subject's explicit consent or another basis under Article 9 of Regulation (EU) 2016/679.
Purposes of processing
Personal data is processed for the following purposes:
- Responding to information requests and contacts
- Providing requested services (SaaS platform, AI agents, consulting)
- Managing billing and contractual relationships
- Ensuring site security and preventing abuse
- Generating anonymous statistics on site usage
- Sending commercial communications (only with explicit consent)
- Responding to information requests and contacts
- Providing requested services (SaaS platform, AI agents, consulting)
- Managing billing and contractual relationships
- Ensuring site security and preventing abuse
- Generating anonymous statistics on site usage
- Sending commercial communications (only with explicit consent)
Legal basis
Data processing is based on:
- Consent of the data subject (for non-essential cookies and marketing communications)
- Execution of a contract or pre-contractual measures (for service provision)
- Legal obligation (for tax and accounting compliance)
- Legitimate interest (for security, fraud prevention, service improvement)
- Consent of the data subject (for non-essential cookies and marketing communications)
- Execution of a contract or pre-contractual measures (for service provision)
- Legal obligation (for tax and accounting compliance)
- Legitimate interest (for security, fraud prevention, service improvement)
Processing methods
Data is processed using IT and telematic tools, with appropriate security measures to prevent loss, unlawful or unauthorized use, and unauthorized access. Processing is carried out by authorized and trained personnel.
Data retention
Data is retained for the time necessary for the purposes for which it was collected:
- Contact data and leads: up to 24 months from last contact
- Contractual data: for the entire duration of the relationship and subsequently for 10 years (tax obligations)
- Navigation data: up to 12 months
- Cookies: according to the deadlines indicated in the Cookie Policy
Personal data is retained only for the time necessary to provide the services and manage the contractual relationship with the customer.
Conversation logs and content processed by AI agents may be stored to allow customer organizations to monitor and manage interactions with their users.
- Contact data and leads: up to 24 months from last contact
- Contractual data: for the entire duration of the relationship and subsequently for 10 years (tax obligations)
- Navigation data: up to 12 months
- Cookies: according to the deadlines indicated in the Cookie Policy
Personal data is retained only for the time necessary to provide the services and manage the contractual relationship with the customer.
Conversation logs and content processed by AI agents may be stored to allow customer organizations to monitor and manage interactions with their users.
Data recipients
Data may be communicated to:
- IT and hosting service providers
- Email and communication service providers
- Professionals and consultants (accountants, lawyers)
- Public authorities, when required by law
Data is never sold to third parties for commercial purposes.
- IT and hosting service providers
- Email and communication service providers
- Professionals and consultants (accountants, lawyers)
- Public authorities, when required by law
Data is never sold to third parties for commercial purposes.
Use of Artificial Intelligence systems
The AgenVIO platform uses artificial intelligence systems to enable businesses to create, manage and supervise AI agents used in communications with users and customers.
When a user, customer or operator interacts with an AI agent through the AgenVIO platform or connected applications, the textual content of the conversation may be processed by third-party AI processing services in order to generate automatic responses or support the functionality of the service.
The data that may be processed includes exclusively:
- the textual content of messages or requests
- the context of the conversation necessary for generating the response
- any information voluntarily provided by the user during the interaction
The platform does not transmit to AI processing services sensitive data from the user's device, such as contacts, photographs, location data, device identifiers or other personal data not necessary for the operation of the service.
The AI service providers used by the platform may include language processing services and artificial intelligence models supplied by third parties. Such providers process the data solely for the purpose of generating the requested response and are subject to contractual obligations regarding data protection and security.
Businesses that use the AgenVIO platform retain responsibility for interactions with their users and may monitor, supervise or intervene manually in conversations managed by AI agents.
Responses generated by artificial intelligence may be subject to human review or intervention and may contain inaccuracies.
The platform does not make decisions that produce legal effects on the data subject or similarly significantly affect them, based solely on automated processing (including profiling), without meaningful human involvement. Where such processing is envisaged, the safeguards required by law (including the right to obtain human intervention, to express one's point of view and to contest the decision) will be ensured.
The use of artificial intelligence-based features implies the processing of conversation content solely for the provision of the service.
Users are advised not to submit sensitive personal data within AI conversations.
When a user, customer or operator interacts with an AI agent through the AgenVIO platform or connected applications, the textual content of the conversation may be processed by third-party AI processing services in order to generate automatic responses or support the functionality of the service.
The data that may be processed includes exclusively:
- the textual content of messages or requests
- the context of the conversation necessary for generating the response
- any information voluntarily provided by the user during the interaction
The platform does not transmit to AI processing services sensitive data from the user's device, such as contacts, photographs, location data, device identifiers or other personal data not necessary for the operation of the service.
The AI service providers used by the platform may include language processing services and artificial intelligence models supplied by third parties. Such providers process the data solely for the purpose of generating the requested response and are subject to contractual obligations regarding data protection and security.
Businesses that use the AgenVIO platform retain responsibility for interactions with their users and may monitor, supervise or intervene manually in conversations managed by AI agents.
Responses generated by artificial intelligence may be subject to human review or intervention and may contain inaccuracies.
The platform does not make decisions that produce legal effects on the data subject or similarly significantly affect them, based solely on automated processing (including profiling), without meaningful human involvement. Where such processing is envisaged, the safeguards required by law (including the right to obtain human intervention, to express one's point of view and to contest the decision) will be ensured.
The use of artificial intelligence-based features implies the processing of conversation content solely for the provision of the service.
Users are advised not to submit sensitive personal data within AI conversations.
Roles in data processing
When organizations use the AgenVIO platform to create or manage AI agents, the customer organization acts as the Data Controller for personal data relating to their users or customers.
AgenVIO generally acts as a Data Processor, processing such data solely on behalf of the customer and in accordance with the customer's instructions through the platform.
AgenVIO generally acts as a Data Processor, processing such data solely on behalf of the customer and in accordance with the customer's instructions through the platform.
Responsibility for user-provided data
Organizations using the platform are responsible for the data and content submitted or processed through their AI agents.
AgenVIO does not control such content in advance and is not responsible for personal or sensitive information entered by users during conversations.
AgenVIO does not control such content in advance and is not responsible for personal or sensitive information entered by users during conversations.
International data transfers
Some services used by the AgenVIO platform may involve the transfer of personal data outside the European Economic Area.
In such cases AgenVIO ensures that appropriate safeguards are implemented, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.
In such cases AgenVIO ensures that appropriate safeguards are implemented, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.
Data subject rights
Data subjects may exercise the following rights:
- access
- rectification
- erasure
- restriction of processing
- objection
- data portability
- withdrawal of consent: you may withdraw consent at any time (e.g. for non-essential cookies or marketing communications) without affecting the lawfulness of processing based on consent before its withdrawal
- complaint to a supervisory authority
You may also lodge a complaint with the supervisory authority of your country (in Italy: Garante per la protezione dei dati personali – www.garanteprivacy.it) if you believe the processing violates applicable law.
To exercise these rights, write to: [email protected] or at the PEC address: [email protected]
- access
- rectification
- erasure
- restriction of processing
- objection
- data portability
- withdrawal of consent: you may withdraw consent at any time (e.g. for non-essential cookies or marketing communications) without affecting the lawfulness of processing based on consent before its withdrawal
- complaint to a supervisory authority
You may also lodge a complaint with the supervisory authority of your country (in Italy: Garante per la protezione dei dati personali – www.garanteprivacy.it) if you believe the processing violates applicable law.
To exercise these rights, write to: [email protected] or at the PEC address: [email protected]
Minors
The service is not directed at minors. We do not knowingly collect personal data of minors; if we become aware of communications from minors without the consent of the holder of parental responsibility, the data will be deleted without undue delay.
Contacts
For any questions or requests regarding the processing of personal data, you can contact:
Syncronika Srl a socio unico - AgenVIO
Bastioni di Porta Nuova, 21
20121 Milan, Italy
Email: [email protected]
PEC: [email protected]
VAT No.: 018026850380
Syncronika Srl a socio unico - AgenVIO
Bastioni di Porta Nuova, 21
20121 Milan, Italy
Email: [email protected]
PEC: [email protected]
VAT No.: 018026850380
