For your customers
Help customers find product information and collect the model, component and problem description. Cases requiring technical assessment go to qualified staff.
Technical office and after-sales
AI platform for Technical office and after-sales
A point of contact for people seeking information and a workspace for your team: requests, knowledge, tasks and analysis of available data, with tasks and access to define.
Your team’s AI workspace
The internal place to work with people, knowledge and agents.
- Your team
- Company knowledge
- Agents alongside you
In everyday work
Which service requests concern this model? Summarise the reported problems and relevant manuals.
A bridge to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Two worlds, one AI platform.
Agents handle customer requests. In the workspace, your team consults information, prepares work and analyses what is happening. One platform, with tasks and access defined for each role.
For your team
Technicians consult authorised manuals and specifications, prepare service cases and compare available requests to identify recurring themes.
Turn customer requests into useful information for your team.
Collected conversations and requests can become material to consult and analyse in the workspace. Reading them does not mean being able to reply to customers or use the external agent’s actions: data and capabilities need separate assignments.
An example to configure
“Which service requests concern this model? Summarise the reported problems and relevant manuals.”
The output to prepare
A summary of the available data, with references to check and a chart where useful. In the workspace you can request a PDF report or an Excel export. Missing information remains visible.
Your team decides the next step.
Analysis can lead to a proposal: update a FAQ, clarify an instruction or improve a reply. People review and decide what changes; analysis does not modify the customer-facing agent on its own.
Examples depend on available data and connections. System actions, scheduled reports and specific controls are validated for the chosen configuration. Automatic action approvals are on the roadmap.
Explore access and controlsFeatures
What to evaluate in everyday use
Correct document retrieval and requests requiring technical escalation.
Sources to assess
Manufacturer manuals, product specifications and approved service procedures.
Preparing the response
The relevant manual passage, with model, revision and references for review.
Team review
A technician confirms compatibility and operating conditions. Safety advice, diagnosis and physical interventions remain with qualified staff.
Related sectors
Also explore
FAQ
Frequently asked questions
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Bring this task into the workspace.
Explore the platform’s capabilities and assess how your team can use them.
