For your customers
Answer from FAQs and materials selected for customers, handing over when more information is needed. Internal sources do not automatically become sources for the external agent.
Company knowledge
AI platform for Company knowledge
A point of contact for people seeking information and a workspace for your team: requests, knowledge, tasks and analysis of available data, with tasks and access to define.
Your team’s AI workspace
The internal place to work with people, knowledge and agents.
- Your team
- Company knowledge
- Agents alongside you
In everyday work
Which customer questions lack a clear answer in our FAQs? Prepare a proposed update.
A bridge to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Two worlds, one AI platform.
Agents handle customer requests. In the workspace, your team consults information, prepares work and analyses what is happening. One platform, with tasks and access defined for each role.
For your team
People consult available workspace knowledge and compare incoming questions with company documents to identify information that needs clarification.
Turn customer requests into useful information for your team.
Collected conversations and requests can become material to consult and analyse in the workspace. Reading them does not mean being able to reply to customers or use the external agent’s actions: data and capabilities need separate assignments.
An example to configure
“Which customer questions lack a clear answer in our FAQs? Prepare a proposed update.”
The output to prepare
A summary of the available data, with references to check and a chart where useful. In the workspace you can request a PDF report or an Excel export. Missing information remains visible.
Your team decides the next step.
Analysis can lead to a proposal: update a FAQ, clarify an instruction or improve a reply. People review and decide what changes; analysis does not modify the customer-facing agent on its own.
Examples depend on available data and connections. System actions, scheduled reports and specific controls are validated for the chosen configuration. Automatic action approvals are on the roadmap.
Explore access and controlsFeatures
What to evaluate in everyday use
Source-backed answers and the frequency of missing or outdated documents.
Sources to assess
Internal procedures, wikis and documents with defined owners, versions and access rights.
Preparing the response
A summary of the steps with references to authorised documents.
Team review
Content owners validate sources. If a reliable source is missing, the request goes to the team without an invented answer.
Related sectors
Also explore
FAQ
Frequently asked questions
Didn't find what you're looking for? Tell us about your case—we'll walk you through it on a free call.
Bring this task into the workspace.
Explore the platform’s capabilities and assess how your team can use them.
