For your customers
Answer questions about offers and collect interests and contacts from campaign channels, using materials selected by marketing.
Marketing
AI platform for Marketing
A point of contact for people seeking information and a workspace for your team: requests, knowledge, tasks and analysis of available data, with tasks and access to define.
Your team’s AI workspace
The internal place to work with people, knowledge and agents.
- Your team
- Company knowledge
- Agents alongside you
In everyday work
Which questions arise from this campaign’s enquiries? Prepare a summary and a proposal to improve the content.
A bridge to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Two worlds, one AI platform.
Agents handle customer requests. In the workspace, your team consults information, prepares work and analyses what is happening. One platform, with tasks and access defined for each role.
For your team
The team compares available questions and feedback, prepares content and reports and identifies messaging to clarify. Sending and publishing remain steps managed with the agreed controls.
Turn customer requests into useful information for your team.
Collected conversations and requests can become material to consult and analyse in the workspace. Reading them does not mean being able to reply to customers or use the external agent’s actions: data and capabilities need separate assignments.
An example to configure
“Which questions arise from this campaign’s enquiries? Prepare a summary and a proposal to improve the content.”
The output to prepare
A summary of the available data, with references to check and a chart where useful. In the workspace you can request a PDF report or an Excel export. Missing information remains visible.
Your team decides the next step.
Analysis can lead to a proposal: update a FAQ, clarify an instruction or improve a reply. People review and decide what changes; analysis does not modify the customer-facing agent on its own.
Examples depend on available data and connections. System actions, scheduled reports and specific controls are validated for the chosen configuration. Automatic action approvals are on the roadmap.
Explore access and controlsFeatures
What to evaluate in everyday use
Brief adherence, required corrections and editorial review time.
Sources to assess
Brand guidelines, approved briefs and verified product information.
Preparing the response
A content proposal aligned with the brief, ready for editorial review.
Team review
Marketing checks facts, voice and material rights before publishing. Automated sending or publication is not implied.
Related sectors
Also explore
FAQ
Frequently asked questions
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Bring this task into the workspace.
Explore the platform’s capabilities and assess how your team can use them.
