For your customers
Collect requests for specifications, certificates and product documents. Customers receive only documents the team has identified as shareable.
Quality and certifications
AI platform for Quality and certifications
A point of contact for people seeking information and a workspace for your team: requests, knowledge, tasks and analysis of available data, with tasks and access to define.
Your team’s AI workspace
The internal place to work with people, knowledge and agents.
- Your team
- Company knowledge
- Agents alongside you
In everyday work
Which documents are requested most often? Compare them with available revisions and flag what needs review.
A bridge to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Two worlds, one AI platform.
Agents handle customer requests. In the workspace, your team consults information, prepares work and analyses what is happening. One platform, with tasks and access defined for each role.
For your team
Quality consults available procedures and revisions, summarises reports and prepares document checks. The agent helps prepare the work; it does not certify the process.
Turn customer requests into useful information for your team.
Collected conversations and requests can become material to consult and analyse in the workspace. Reading them does not mean being able to reply to customers or use the external agent’s actions: data and capabilities need separate assignments.
An example to configure
“Which documents are requested most often? Compare them with available revisions and flag what needs review.”
The output to prepare
A summary of the available data, with references to check and a chart where useful. In the workspace you can request a PDF report or an Excel export. Missing information remains visible.
Your team decides the next step.
Analysis can lead to a proposal: update a FAQ, clarify an instruction or improve a reply. People review and decide what changes; analysis does not modify the customer-facing agent on its own.
Examples depend on available data and connections. System actions, scheduled reports and specific controls are validated for the chosen configuration. Automatic action approvals are on the roadmap.
Explore access and controlsFeatures
What to evaluate in everyday use
Correct documents retrieved and invalid revisions detected.
Sources to assess
Controlled procedures, revision registers and approved quality-system documents.
Preparing the response
The current document and revision references, for confirmation by the quality owner.
Team review
Quality owners confirm validity and manage non-conformities and audits. The agent does not certify processes or replace an auditor.
Related sectors
Also explore
FAQ
Frequently asked questions
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Bring this task into the workspace.
Explore the platform’s capabilities and assess how your team can use them.
