Terms and Conditions

AgenVIO, brand of Syncronika Srl a socio unico, provides a cloud-based platform that allows organizations to create, manage and supervise AI agents used for customer communication, automation and operational workflows.

The Service may include web interfaces, APIs, mobile applications, integrations and related software components.

The services are intended for professional and business customers. Where the customer acts as a consumer (within the meaning of applicable consumer law), specific provisions on withdrawal and guarantees may apply.

Services are delivered according to agreed methods:
- Platform access according to the subscribed plan
- Initial setup: configuration and onboarding according to the agreed plan
- Support: technical assistance according to the support level included in the plan

Communication occurs mainly via email, platform dashboard, and dedicated support tools.

Customers may upload, transmit or process content, data, documents or information through the Service ("Customer Content").

The Customer is solely responsible for the accuracy, legality and ownership of any Customer Content processed through the platform.

AgenVIO does not review Customer Content and assumes no responsibility for the data processed through the Service.

AI-generated responses are produced automatically based on machine learning models and may contain inaccuracies or incomplete information.

Customers are responsible for reviewing and validating any output generated by AI agents before relying on it.

The Service may integrate or interact with third-party services such as artificial intelligence providers, messaging platforms, or external APIs.

Use of such services may be subject to the terms and policies of the respective third-party providers.

Not included in the price:
- Third-party software licenses (CRM, tools, platforms)
- Hosting and cloud infrastructure costs (if not already owned by the client)
- Substantial changes to initial requirements (subject to additional quote)
- Extended training beyond that included in the service

Such costs are borne by the client and are communicated in advance.

Payments occur according to the terms agreed with the customer (e.g. advance payment, payment on invoice, or other agreed methods).

Initial setup or customized projects are governed by specific agreements.

Invoices are issued with VAT according to current regulations. Payments are due within 30 days of invoice date, unless otherwise agreed.

AgenVIO commits to providing services with professional diligence. However, it does not guarantee specific results in terms of ROI or business metrics and is not responsible for interruptions or malfunctions of third-party services. The client is responsible for providing access, data, and necessary information.

To the maximum extent permitted by law, AgenVIO's total liability arising out of or relating to the Service shall not exceed the amount paid by the Customer for the Service during the twelve (12) months preceding the claim.

Customers may not use the Service to generate, distribute or promote unlawful, harmful, abusive or misleading content.

Customers are responsible for ensuring that their use of AI agents complies with applicable laws and regulations.

The customer undertakes to comply with transparency obligations towards end users under applicable law on artificial intelligence systems (including Regulation (EU) 2024/1689), where end users interact with AI agents through the Service. In particular, the customer will ensure that end users are informed, where required by law, that they are interacting with an AI system.

Customers are responsible for all activities that occur under their account, including actions performed by their authorized users.

AgenVIO may suspend or terminate access to the Service if the Customer violates these Terms or uses the Service in a manner that may cause legal or security risks.

All rights, title and interest in the Service, including software, documentation and technology, remain the exclusive property of AgenVIO.

Deliverables (code, workflows, configurations) developed specifically for the client are the property of the client, upon full payment. AgenVIO retains the right to use knowledge, methodologies, and generic components developed during the project for other clients. Third-party software licenses remain governed by their respective terms.

Both parties commit to maintaining confidentiality of confidential information received during the relationship. Technical, commercial, and strategic information shared cannot be disclosed to third parties without written consent.

The client may terminate the contract with 30 days' notice (unless otherwise agreed in writing) for subscription services. For ongoing projects, termination is subject to agreed conditions. AgenVIO may withdraw in case of client default after formal request for compliance. In case of withdrawal, the client pays for services already provided up to the withdrawal date.

AgenVIO may change these terms and conditions by giving notice (by email or via the platform) with at least 30 days' notice before the effective date. Changes will be deemed accepted if the customer does not terminate the contract within that period; upon termination, the previous terms apply until the end of the relationship. For changes that reduce the customer's rights or increase their obligations, AgenVIO will consider requiring explicit acceptance where required by law.

These conditions are governed by Italian law. For any dispute relating to these conditions, the courts of Milan shall have exclusive jurisdiction.

For formal and legal communications relating to these terms and conditions:

Syncronika Srl a socio unico - AgenVIO
Bastioni di Porta Nuova, 21
20121 Milan, Italy
Email: [email protected]
PEC: [email protected]
VAT No.: 018026850380