Retail: commerce and customer care with AI
The definitive solution for Retail commerce and customer care. Order support, returns, availability and promotions. Integration with catalogue and back-office.
Why retail and e-commerce need AI agents (not a simple chatbot)
Order status, returns and availability are the most frequent requests: the contact center is overloaded and customers wait in queue. Outside opening hours there is no answer. You need an agent integrated with catalogue and back-office, giving consistent answers on orders and return policies.
With AgenVIO you deploy AI agents connected to your knowledge base, catalogue and order management. The agent answers on availability, delivery times and returns on site, WhatsApp and email; captures feedback and forwards complaints with handoff and context already captured. Less load on the contact center, 24/7 answers and a more solid customer experience. See customer support with AI agents.
How it works: catalogue, knowledge base and channels
Knowledge base and operational data at the center
Agents rely on the company knowledge base (return policies, FAQ, promotions) and, where integrated, on catalogue and order management. AgenVIO keeps answers aligned with products, availability and procedures. The same agent operates on site chat, WhatsApp and email with a single context.
Handoff to the team for complaints and special cases
For complaints, order changes or complex requests handoff to the team happens with history and data already captured. Tickets are created or updated in your system; metrics on deflection and satisfaction help improve over time.
For which sectors and use cases
This solution is for retail, e-commerce, fashion, marketplace and FMCG: anyone handling many orders and requests on status, returns and availability who wants to reduce contact center load while maintaining customer experience. Explore all use cases.
Integrations with your tools
AgenVIO integrates with Shopify, WooCommerce, Magento, CRM, order management, WhatsApp and email. Catalogue and operational data can be connected for real-time answers.
Why choose this solution
- Order status and tracking in real time without calling the contact center
- Return policies and pre/post-sales support 24/7
- Product suggestions and contextual promotions
- Order-related and complex requests routed to the team
Frequently asked questions
Does the agent replace customer service?
No. The agent handles first line and repetitive questions (order status, returns, hours). Complaints and complex cases go to the team with structured handoff and context already captured.
Can it connect to order management?
Yes. Integrations let you connect catalogue and order management for answers on availability, delivery times and order status. Change or complaint requests can be forwarded to the ticketing system or team.
Which channels are supported?
The agent can operate on site chat, WhatsApp and email, with the same context across all touchpoints. Conversation data can feed the CRM and post-sales flows.
Want to explore this solution for your business?
Book a call and discover how AgenVIO can support your use case with conversational agents and tailored integrations.
Book a call