The platform AgenVIO
Create, govern, and integrate AI agents based on company knowledge.
AI Agents
Configurable agents. Tone and style control via instructions. Instant test: "Try agent" (inline chat) and "Open as customer chat" (same end-user UX).
- Customizable configuration
- Tone and style control
- Multi-channel: chat, email, WhatsApp
Knowledge Base
Centralize company knowledge and make it accessible to AI agents.
- Document and website upload
- Automatic indexing
- Real-time updates
- Advanced semantic search
Tools
Catalog of available tools; associate each agent (attach/detach) from the dashboard. Full management via API.
- Send data to business systems
- Create and update tickets
- Handoff to human operator
Monitoring
Monitor performance, costs, and usage in real-time. View conversations in real-time, take control when a user requests assistance, and release the chat back to the AI when you're done. Automatic detection of abandoned conversations.
- Interactive dashboard
- Real-time metrics
- Conversation analysis
- Customizable reports
- Complete conversation history
- Cost and usage control
Integrations
Connect the platform to your existing business systems.
- Integrations with CRM, helpdesk, email
- Custom APIs and webhooks
- Pre-configured connectors
- Real-time data synchronization
Security
Security and compliance built into the platform.
- GDPR compliance
- End-to-end encryption
- Granular access control
- Audit and traceability
The platform in action
Complete control over agents, conversations, knowledge base, and integrations. An intuitive dashboard to create, monitor, and manage your AI infrastructure.
Main dashboard
Complete platform overview: real-time metrics, agent status, active conversations, and resource usage. Everything you need to monitor your AI infrastructure in a single view.
AI Agents Management
Create, configure, and manage your AI agents. Customize behavior, tone of voice, associated knowledge base, and communication channels. Each agent is configured for a specific domain.
Knowledge Base
Upload documents and add sources (URL, text). The knowledge base is indexed and used by agents for accurate, contextual responses. Update and manage sources from the dashboard.
Conversation Monitoring
Complete history per agent: persistent messages and states (AI active, human requested, human active, closed). Performance analysis, response times and cost per conversation.
Monitor live and takeover
View conversations in real-time, take control (takeover) when a user requests assistance, and release the chat back to the AI when you're done. Automatic detection of abandoned conversations.
Tools and Integrations
Associate tools with agents from the dashboard (attach/detach); full management via API. Catalog of available tools, integrations with CRM, helpdesk and business systems from a single interface.
Settings and Configuration
Complete platform configuration: security, API keys, webhooks, notifications, and preferences. Granular control over every aspect of the platform.
Available tools
AgenVIO Agents can use these tools to interact with business systems.
CRM
Integrations with customer and sales management systems
Messaging
Connections with instant communication channels
Integrations with email marketing and automation platforms
Automation
Connections with workflow and automation tools
Ecommerce
Ecommerce platforms
Cloud storage
Connections with cloud storage and object storage
Security and compliance
Data security is a priority. AgenVIO is designed to meet the highest security and compliance standards.
- GDPR complianceFull GDPR compliance. Data remains the property of the customer and is managed according to European regulations.
- Secure infrastructureBackend managed by the platform with automatic backups and disaster recovery.
- End-to-end encryptionAll data is encrypted in transit and at rest. Protected access with multi-factor authentication.
- Granular access controlRole and permission management to control who can access which features and data.
- Audit and traceabilityComplete logs of all operations for audit and regulatory compliance.
