Resources
AI platform for utilities and energy
An internal AI workspace where the team consults knowledge, works with agents and prepares tasks. External channel connections are scoped per project.
Work starts in the team workspace
An internal AI workspace where the team consults knowledge, works with agents and prepares tasks. External channel connections are scoped per project.
The team consults contracts and bills in the workspace and prepares a response for review.
An explanation based on authorised documents and a case for customer service review.
Company knowledge as the starting point
The team consults authorised sources, prepares a proposal with agents and reviews the result before acting.
Contract terms, billing guides and approved service procedures, with customer-data access assessed separately.
Contract terms, billing guides and approved service procedures, with customer-data access assessed separately.
From internal work to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Connections mentioned need assessment: access, available APIs and permitted actions define scope. Universal compatibility or instant activation is not implied.
People retain decision-making responsibility
A team task in the workspace: people consult knowledge and work with agents. Sources, connections and actions depend on configuration; the scenario is illustrative.
Staff verify identity and data before changing contracts or supply. The agent does not initiate payments, tariff changes or network interventions.
Scope and evaluate a pilot project
Answer clarity and complete requests routed to the responsible service team.
The platform is the team workspace. This application is an example to configure: sources, agents, integrations and responsibilities are agreed before activation.
Why choose this solution
- The internal place to work with people, knowledge and agents.
- The team consults authorised sources, prepares a proposal with agents and reviews the result before acting.
- When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
Knowledge base
APIFrequently asked questions
Is it only for answering customers?
No. The starting point is internal work: consulting knowledge, preparing tasks and working with agents. Connecting to customers and external channels is an extension where useful and supported.
Is this a ready-to-activate solution?
The platform is the team workspace. This application is an example to configure: sources, agents, integrations and responsibilities are agreed before activation.
The workspace, applied to your work.
Explore how people, knowledge and agents can work in one platform. Assess supported connections for your team.
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