Utilities and energy
The internal place to work with people, knowledge and agents. Bills, contracts and service requests.
Your team’s AI workspace
The internal place to work with people, knowledge and agents.
In everyday work
The team consults contracts and bills in the workspace and prepares a response for review.
A bridge to external channels
When the process needs it, agents connect the workspace to supported external channels. The team retains visibility and responsibility.
From workspace to business processes
The team works in the workspace. Agents support them.
An example of internal team work that can extend to customers and external channels. Sources, connections and handoffs are validated before implementation; the diagram is illustrative.
The platform can connect to business systems through supported connections, validated for the intended configuration.
The team, in the workspace
The team consults contracts and bills in the workspace and prepares a response for review.
Expected outcome
An explanation based on authorised documents and a case for customer service review.
Team support
Task to prepare
Identify relevant documents within the authorised scope.
Knowledge and potential connections
Contract terms, billing guides and approved service procedures, with customer-data access assessed separately.
Human review
Agree permissions, document versions and source access.
Team support
Task to prepare
An explanation based on authorised documents and a case for customer service review.
Knowledge and potential connections
Contract terms, billing guides and approved service procedures, with customer-data access assessed separately.
Human review
Prepare a proposal distinguishing available sources from missing information.
Team support
Task to prepare
Staff verify identity and data before changing contracts or supply. The agent does not initiate payments, tariff changes or network interventions.
Knowledge and potential connections
Team review
Human review
Staff verify identity and data before changing contracts or supply. The agent does not initiate payments, tariff changes or network interventions.
A team task in the workspace: people consult knowledge and work with agents. Sources, connections and actions depend on configuration; the scenario is illustrative.
Answer clarity and complete requests routed to the responsible service team.
Features
Answer clarity and complete requests routed to the responsible service team.
Contract terms, billing guides and approved service procedures, with customer-data access assessed separately.
An explanation based on authorised documents and a case for customer service review.
Staff verify identity and data before changing contracts or supply. The agent does not initiate payments, tariff changes or network interventions.
Related use cases
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The mobile app extends the AgenVIO workspace: follow agent conversations and step in as a human operator when needed. For clients and authorised team members, on iOS and Android.
