WhatsApp, email, and chat on the same knowledge
Negozi Omnichannel
AI agents for omnichannel stores
WhatsApp, email, and chat to handle click & collect, store stock, and support—with order and CRM updates, without multiplying silos.
Requests about click & collect, store stock, and support flooding inbox and chat
Order status and returns handled manually
Leads and after-sales without CRM context
After-hours replies deferred to the next day
Team stuck on FAQs instead of high-value cases
Reliable 24/7
AgenVIO is the solution
The agent handles click & collect, store stock, and support on customer channels and updates ecommerce, helpdesk, or CRM.
Order tracking, returns, and product FAQs
Write-back to CRM, OMS, or helpdesk
Handoff with full conversation history
Features
What you automate for omnichannel stores
Contact channels tied to catalog, orders, and CRM.
WhatsApp and chat
Replies about click & collect, store stock, and support on the same thread.
Triage, tracking, and follow-up without copy-paste.
After-sales
Returns, exchanges, and order status with handoff when needed.
System integration
Orders and contacts updated in ecommerce and CRM.
Related sectors
Also explore
FAQ
Frequently asked questions
Didn't find what you're looking for? Tell us about your case—we'll walk you through it on a free call.
Let's automate service for omnichannel stores
Book a call—we'll start from your noisiest channel and the systems you already run.
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