FAQs, case status, and service guidance
Comuni Urp
AI agents for municipalities & citizen desks
Citizen desk, tickets, and info on service FAQs, tickets, and guidance—with traceability, handoff, and updates to systems you already run.
Requests about service FAQs, tickets, and guidance repeated across phone, email, and desk
Citizens or customers without status updates
Staff stuck on FAQs and simple cases
Little traceability across channels
Seasonal or billing peaks without coverage
Reliable 24/7
AgenVIO is the solution
The agent handles service FAQs, tickets, and guidance with institutional knowledge and structured handoff.
Same knowledge on web, email, WhatsApp, and voice
Open/update tickets or CRM
Handoff to staff with full history
Features
What you automate for municipalities & citizen desks
Citizen/customer channels tied to desks and ERP.
Info and FAQs
Answers on service FAQs, tickets, and guidance with approved content.
Tickets and cases
Open, status, and structured data capture.
Omnichannel
Web, email, WhatsApp, and voice on the same knowledge.
Integration
Updates to CRM, desks, or billing systems.
Related sectors
Also explore
FAQ
Frequently asked questions
Didn't find what you're looking for? Tell us about your case—we'll walk you through it on a free call.
Let's digitize support for municipalities & citizen desks
Book a call—we'll start from the highest-volume service and systems you already run.
Book a call