Conversational IVR instead of rigid menus
Voice
Automate the voice channel
Answer phone and IVR with the same knowledge as chat and WhatsApp—and update cases in CRM and ERP during or after the call.
Hold queues at peak and abandoned calls
Keypress IVR that misses the real request
The same questions on hours, documents, and case status
Transfer to an agent without context
Voice channel disconnected from chat and WhatsApp
Reliable 24/7
AgenVIO is the solution
STT/TTS, shared knowledge, and escalation with transcript.
Deflection of repetitive calls
Handoff with intent and case updates in CRM/ERP
Aligned with AgenVIO voice-agent use cases
Features
Phone under control
From the inbound number to actions in your systems.
Conversational IVR
Callers speak naturally; the agent understands and routes.
Hours and peaks
24/7 coverage or overflow when the team is saturated.
Smart handoff
Transfer with transcript and reason for the call.
Actions in business systems
Update cases, appointments, and tickets in your ERP after the call.
Related sectors
Also explore
FAQ
Frequently asked questions
Didn't find what you're looking for? Tell us about your case—we'll walk you through it on a free call.
Let's bring the voice channel online
Book a call about numbers, call volumes, and deflection scenarios.
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