Conversational IVR instead of static trees
Voice agents
Voice agents and voicebots for phone calls
AI voice assistants on phone and IVR—same knowledge base and logic as digital channels, with handoff to your team when needed.
Rigid IVR menus that frustrate callers
Voice scripts separate from chat, email, and WhatsApp
Long phone queues at peaks or after hours
Inconsistent answers between phone and digital channels
Contact center costs growing faster than handled volume
Reliable 24/7
AgenVIO is the solution
Voicebots and voice assistants connected to the platform—answers on policies, orders, and procedures with structured escalation.
Knowledge base shared with chat, email, and WhatsApp
Handoff to agents with context and transcript
24/7 deflection of repetitive requests
Features
Voice built into omnichannel
Not a phone silo—the same conversational engine, monitoring, and governance as the platform.
Voicebots and voice assistants
Natural answers on hours, case status, FAQs, and initial call triage.
Conversational IVR
Callers speak naturally; the agent routes or resolves without endless menus.
Handoff and takeover
Transfer to a human agent with summary, intent, and data already captured.
Voice analytics
Metrics on deflection, duration, intent, and recurring topics to improve knowledge and flows.
FAQ
Frequently asked questions
Didn't find what you're looking for? Tell us about your case—we'll walk you through it on a free call.
Bring voice into your AI strategy
Book a scoping call: the team designs voicebots and handoff with the same knowledge as digital channels.
Book a call