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Retail: the definitive solution for commerce and customer care
The definitive solution for Retail commerce and customer care. Order support, returns, availability and promotions. Integration with catalogue and back-office.
Needs and problems
Order status, returns and availability are the most frequent requests: the contact center is overloaded and customers wait in queue. Outside opening hours there is no answer. You need instant answers on orders and return policies, with escalation for complaints or complex requests.
Why choose this solution
- Order status and tracking in real time without calling the contact center
- Return policies and pre/post-sales support 24/7
- Product suggestions and contextual promotions
- Order-related and complex requests routed to the team
How it works
- The agent is connected to catalogue and back-office: answers on availability, delivery times and returns.
- Collects feedback and order change requests; escalates complaints or special cases.
- Channels: site chat, WhatsApp, email. Same context across all touchpoints.
Sectors:RetailE-commerceFashionMarketplaceFMCG
Possible integrations:ShopifyWooCommerceMagentoCRMGestionale ordiniWhatsAppEmail
Want to explore this solution for your business?
Book a call and discover how AgenVIO can support your use case with conversational agents and tailored integrations.
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