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Energy & Utilities: assist and guide your clients with the AI Agent
Assist and guide your clients with the AI Agent. Information on bills, meters, outages and offers. For electricity, gas, water and multi-utility.
Needs and problems
Peaks in requests on bills, meters and outages overload the contact center. Customers want fast answers on consumption, deadlines and interventions. You need a first line that handles FAQs and routes fault reports with context already captured.
Why choose this solution
- Answers on bills, meters and outages 24/7 without overloading the contact center
- Data capture for fault reports and forwarding to operations
- Consistent, traceable information on offers and consumption
- Handoff to operator with context already filled
How it works
- The agent is connected to documentation and FAQ on bills, meters and fault procedures.
- Integration with portal and fault system to forward reports with data already captured.
- Metrics on deflection and satisfaction; escalation for complaints or complex cases.
Sectors:ElectricityGasWaterMulti-utilityDistribution
Possible integrations:SAPCRMPortale clientiSistema guastiEmailTicketingWhatsApp
Want to explore this solution for your business?
Book a call and discover how AgenVIO can support your use case with conversational agents and tailored integrations.
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