Sales and lead qualification vertical
The conversational agent on your site or acquisition channels gathers needs, answers product and service questions and qualifies leads against criteria you set (budget, timeline, role). Qualified leads are written to the CRM with structured notes and passed to sales; others stay in nurture with content or automated follow-up.
Support and assistance vertical
As in other articles: first line, deflection, handoff to humans and ticketing integration. The goal is to reduce repetitive load on the team and ensure fast, consistent answers while keeping escalation when needed.
Internal and knowledge worker vertical
Agents for employees: company policies, HR procedures, internal document search, resource booking. The agent only accesses authorised knowledge base and tools, with audit and governance. It's a less visible but very effective use to cut time spent searching for information and repeating standard procedures.
