Why use multiple agents instead of a single assistant
A single conversational agent can handle generic questions, but when processes span multiple stages (lead qualification, technical support, after-sales), a multi-agent architecture lets you specialise each agent on a domain and have them work together. AgenVIO is built for this: each agent has its own knowledge base, instructions and the ability to call tools and delegate to other agents when needed.
Multi-agent orchestration models
You can structure the flow in different ways: a router agent that routes to the right specialist (sales, support, admin) based on user intent; or a sequence where one agent prepares the context and hands off to the next. With AgenVIO you define agents, their capabilities and handoff rules, so you get consistent experiences while keeping each agent focused on a single task.
From design to deployment
Start by mapping touchpoints (website, chat, email) and the goals of each stage. Assign one agent per macro-area and define when an agent should hand off the conversation or involve a human. On AgenVIO you configure agents, knowledge base and integrations (CRM, ticketing) in one platform, with monitoring and audit across all conversations.
