What to put in the knowledge base
The agent relies on documents, web pages and FAQ you upload to AgenVIO. Clear, up-to-date, well-structured content (headings, lists, sections) improves retrieval and answer quality. Start with operational procedures, customer FAQ and product material; avoid outdated or contradictory documents that confuse the model.
Format and maintenance
We support PDF, text documents and site links. Periodically review failed or low-confidence conversations: they signal where to add new paragraphs or rewrite parts of the knowledge base. A living knowledge base, aligned with real processes, is what separates a useful agent from a generic chatbot.
Multilingual and versioning
For multilingual customers you can keep sections or documents per language; the agent can be instructed to respond in the user's language. Tracking versions of critical documents helps with audit and compliance.
