Role, context and boundaries
Clearly define the agent's role (e.g. "first-line customer support assistant"), company context and limits: what it can answer and when it must stop and hand off to a human. Avoid vague instructions that lead to out-of-scope answers or promises the system cannot keep.
Tone of voice and format
Specify tone (professional, friendly, technical) and response format (short, bullet points, with links). You can provide examples of correct answers. On AgenVIO instructions are editable without touching code, so you can iterate based on real conversation feedback.
Security and compliance
Instruct the agent not to invent sensitive data, not to perform irreversible actions without confirmation and to respect privacy and company policies. Use tools only for authorised operations and monitor logs for anomalous use or out-of-scope requests.
