Features
Complete platform to create, govern, and integrate conversational AI agents based on company knowledge.
Main use cases
AI Agents for Sales and Support
Conversational assistants that respond to customers, qualify leads, and handle requests.
Integrated with CRM, helpdesk, and business systems.
Knowledge Base and Internal Assistance
AI agents that answer questions about products, processes, and company documentation.
Quick access to internal knowledge, always up to date.
A process-oriented approach
AgenVIO is designed to be used within real business processes. It's not an automation assembler, but a platform designed to ensure reliability, control, and operational continuity.
AgenVIO agents integrate with existing data and systems, maintaining a solid and governable structure over time.
Over 15 years in digital.
We have developed software and integrated processes for companies of various sizes, including enterprise.
Agents AgenVIO for your company
AgenVIO is a platform to create AI agents based on company knowledge.
They are not generic chatbots. AgenVIO is designed to be used within real business processes, with integrations, monitoring, and complete control.
Agente AI per Supporto Clienti
Un agente AgenVIO dedicato all'assistenza clienti, addestrato sulla knowledge base aziendale e progettato per rispondere in modo coerente e affidabile.
- Knowledge base privata e personalizzabile
- Controllo del tono e dello stile di risposta
- Escalation verso operatore umano quando necessario
Agente AI per Pre-Sales e Commerciale
Supporta clienti e prospect rispondendo a domande su prodotti e servizi, raccogliendo informazioni e qualificando le richieste.
- Risposte immediate e coerenti
- Qualificazione strutturata delle richieste
- Integrazione con CRM e sistemi commerciali
Agente Conversazionale Multicanale
Un agente AgenVIO distribuito su sito web e canali di comunicazione, con una logica unica e centralizzata.
- Esperienza coerente su più canali
- Gestione centralizzata delle conversazioni
- Controllo completo su risposte e flussi
Agente AI per la Conoscenza Aziendale
Rende accessibili documenti, procedure, policy e know-how interno in modo semplice e controllato.
- Accesso rapido alla conoscenza interna
- Riduzione delle richieste interne ripetitive
- Supporto a team HR, operations e onboarding
Agente AI per Analisi e Insight
Analizza conversazioni e richieste per individuare pattern, temi ricorrenti e opportunità di miglioramento.
- Identificazione automatica dei topic principali
- Analisi qualitativa delle richieste
- Supporto alle decisioni operative
Agente AI per Operations
Un agente specializzato nell'interpretazione di input non strutturati e nel supporto ai processi operativi.
- Interpretazione di informazioni complesse
- Supporto ai flussi operativi interni
- Integrazione con sistemi aziendali
Tools for agents
Agents AgenVIO can use tools to interact with existing systems:
- Send data to business systems
- Create and update tickets
- Handoff to human operator
- API and webhook integrations
CRM
Integrations with customer and sales management systems
Messaging
Connections with instant communication channels
Integrations with email marketing and automation platforms
Automation
Connections with workflow and automation tools
AI models
Configurable AI models managed by the platform
Storage and backend
Connections with storage and backend managed by the platform
All tools are configurable and traceable, ensuring complete control over every action executed by agents AgenVIO.
Platform features
Beyond agents,
offers complete features to manage your AI infrastructure: knowledge base, conversation monitoring, integrations, security, and governance.
Knowledge Base
Centralize company knowledge and make it accessible to AI agents.
- Document and website upload
- Automatic indexing
- Real-time updates
- Advanced semantic search
Integrations
Connect the platform to your existing business systems.
- Integrations with CRM, helpdesk, email
- Custom APIs and webhooks
- Pre-configured connectors
- Real-time data synchronization
Monitoring
Monitor performance, costs, and usage in real-time.
- Interactive dashboard
- Real-time metrics
- Conversation analysis
- Customizable reports
Security
Security and compliance built into the platform.
- GDPR compliance
- End-to-end encryption
- Granular access control
- Audit and traceability
Useful resources
Discover Agents and use cases, or check out the Frequently Asked Questions.
Book demo to see the platform in action